✅ Refund & Cancellation Policy

Last Updated: (insert date)
True Grit Repairs – Chanute, Kansas
Email: trugritrepairs@gmail.com
Phone: (620) 244-9779

This Refund & Cancellation Policy explains how refunds, deposits, cancellations, and rescheduling work for services provided by True Grit Repairs.

1. Service Deposits

Some projects may require a deposit before scheduling or purchasing materials.
Deposits may be used for:

• Materials or supplies

• Equipment rental

• Reserving appointment time

Deposits are non-refundable once materials are purchased or work has begun.

2. Cancellations

If you need to cancel or reschedule:

• Please notify us as soon as possible.

• Appointments canceled at least 24 hours in advance can be rescheduled without penalty.

• Last-minute cancellations may result in a service fee, especially if materials were already purchased or time was reserved for your job.

We reserve the right to cancel or reschedule appointments due to weather, emergencies, or material delays. If this happens, we will contact you as quickly as possible to set a new date.

3. Refunds for Services

Because every job is custom work, refunds are not guaranteed after services are completed.
However, if there is a concern about workmanship, we will:

• Review the issue

• Inspect the work

• Make reasonable efforts to correct or repair the problem

Refunds may be considered only if:

• Work was paid for in advance

• Work was not completed

• The customer chooses to cancel before any labor or materials are used

4. Special-Order Materials

If a job requires special-order materials:

• Costs for those materials are non-refundable once purchased

• If the customer cancels after orders are placed, they may still be responsible for the cost of materials

5. No Refunds for Customer-Provided Incorrect Information

Refunds are not provided if problems result from:

• Incorrect measurements, descriptions, or details provided by the customer

• Hidden or unforeseen issues discovered mid-job

• Damage caused after services are completed

6. Rental Applications

Application fees (if charged) and screening fees are non-refundable, even if the applicant is not approved or chooses not to proceed.
Submitting a rental application does not guarantee approval or housing.

7. Contact Us for Concerns

Customer satisfaction matters to us.
If you have questions or concerns about completed work, materials, or payment, contact us and we will work with you to find a solution.

Email: trugritrepairs@gmail.com
Phone: (620) 244-9779

8. Policy Updates

This policy may be updated as needed. The most current version will always be posted on our website.